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--- userdocs:intro:ch3:vmis_help [2017/08/07 18:26] – created sslattery
+++ userdocs:intro:ch3:vmis_help [2017/10/02 20:44] (current) – sslattery
@@ Line 1: / Line 1: @@
-=====VMIS Help=====
+=====VMIS Help and Support=====
+===User Accounts===
+-------------------
+For issues or problems related to VMIS User Accounts, including forgotten or expired passwords and rights assignments, please contact:
+  * Sheila Carter (Administration), [[mailto:scarter@cvm.tamu.edu|scarter@cvm.tamu.edu]]
+  * VMTH Human Resources, [[mailto:hr-vmth@cvm.tamu.edu|hr-vmth@cvm.tamu.edu]]
+===Fee Schedule/Fees===
+-----------------------
+For issues or problems related to fees or fee schedules in VMIS, including incorrect fees and updating fee schedules, please contact:
+  * Sheila Carter (Administration), [[mailto:scarter@cvm.tamu.edu|scarter@cvm.tamu.edu]]
+===Medical Records and Patients===
+----------------------------------
+For issues or problems related to medical records or patients, including accidentially finalized records and duplicate patients, please contact:
+  * Small Animal Medical Records, (979) 845-9111
+  * Large Animal Medical Records, (979) 845-9112
+===Client Accounts and Invoices===
+---------------------
+For issues or problems related to client accounts or invoices, including payments and charges on invoices, please contact:
+  * Sandra Jimenez (Business Office), (979) 845-9026, [[mailto:sjimenez@cvm.tamu.edu|sjimenez@cvm.tamu.edu]]
+  * Chelsea Smith (Business Office), [[mailto:csmith@cvm.tamu.edu|csmith@cvm.tamu.edu]]
+===Errors/Other VMIS Issues===
+------------------------------
+For other issues or problems with VMIS, including errors and functionality issues, please contact:
+  * Jenny Chen (VMIS IT), [[mailto:jchen@cvm.tamu.edu|jchen@cvm.tamu.edu]]