userdocs:how-to:ch4:reset_rdvm_password [wikiVMIS]

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=====How To: Reset an RDVM Portal Password=====

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//**Note**: Authorized hospital staff can reset a password on a referring veterinarian’s portal account using the Portal User tab of the Referring Vet screen.  Before creating the account or resetting the password, it’s important to verify the identity of the veterinarian by asking them to provide information that can be matched with our records.//

Select the **File** menu option at the top of the main VMIS window.

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From the drop down, select **Referring Veterinarians**.

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The list of current referring veterinarians will appear.  Search for the desired veterinarian using the **first and last name, clinic name, address, email address**, or **vet ID.
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A list of all of the vets with parameters matching what was entered will appear.  Select the desired veterinarian by double clicking the name.

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The **referring vet** screen will appear.  Select the tab that says **Portal User**. 

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Once on the portal user tab, click the **Reset Account** button.

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A screen will appear asking for a verification that the correct account password is being reset and the email address that the reset password will be emailed to.

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After reviewing the information and selecting yes, a new screen will appear containing the new password that was sent to the veterinarian.

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